If you have a gas leak, power cut, or Pay As You Go emergency, get emergency help. Get help from OVO Energy about Pay As You Go payments and topping up. Find out how to
READ MOREThank you for your response @y_OVO As you can see if you read my original post, I have tried to contact the FiT team using email, phone, chat, and Whatsapp without success. The lady on Whatsapp gave me another number to
READ MOREUpdated on 27/05/24 by y_OVOIn short - yes! We can fit SMETS 2 (S2) smart meters for Economy 7 (Eco 7) set ups, including those requiring a 5th port In short - yes! We can fit SMETS 2 (S2) smart meters for Economy 7 (Eco 7) set ups, including those requiring a 5th port/terminal connection, such as underfloor heating or
READ MOREWe have an energy ombudsman decision, but OVO have closed our complaint as completed. OVO owe us over £14,000 (we have a hydro FIT) and we really need the money. We asked our MP to write to OVO on our behalf, and OVO wrote back saying they had completed all the ombudsman remedies. This is a bare faced lie.
READ MOREThis payment only covers energy you actually export which is clocked by your smart meter. If you''ve got your FIT or SEG registered with us, we request the relevant readings at the end of each quarter (March, June, September, December) and you''ll receive your statement and payment for that quarter within 8 weeks.
READ MOREOVO will now only undertake installations for Pay-As-You-Go (pre-pay) meters. 2; Even as the pandemic restrictions are lifted, the priority will be to fit SMETS2 meters . They have no available manpower capacity for non-Smart on-site work unless the meter is actually faulty, which yours is not.
READ MOREUpdated on 27/05/24 by y_OVOIn short - yes! We can fit SMETS 2 (S2) smart meters for Economy 7 (Eco 7) set ups, including those requiring a 5th port/terminal connection, such as underfloor heating or storage heaters - More info on this here. Still not sure that your set up is suitable for a smar
READ MOREI''m really sorry to hear this, You can email fits@ovoenergy or you can speak to the Team by calling 0330 303 5063 and selecting ''4'' when the IVR instructs you to do so. If you''ve exhausted these channels, you have the option to raise a complaint. You can find out more about the complaint procedure online.
READ MOREBenefits of going smart and choosing half hourly readings. No longer having to send meter readings manually is just one of the benefits of getting a smart meter. You can see how much energy you''re using, how much it''s costing in £ and p, and even get an idea of where it''s going in your home. Plus, with half hourly meter readings, you can
READ MOREBoth SSE and OVO seem to be a bit of a shambles with regard to FiT payments. Our FiT agreement was with SSE and dates back to 2014 when we had the system installed. For years SSE were very patchy with regard to making payments on time. Not unusual for them to pretend they hadn''t had a generation meter reading as a reason
READ MORE4 · SSE paid us up until the meter reading submission date in May 21, and then started paying us again from the meter change date, meaning the generation payments from May 21 to March 22 were never paid. All payments from March 22 onwards are up to date. I''ve raised this issue with the OVO FIT department who told me that because this
READ MOREOVO Energy Ltd, registered office 1 Rivergate Temple Quay Bristol, BS1 6ED, company no. 06890795 registered in England and Wales, VAT No. 100119879. We are a mandatory FIT & SEG licensee OVO (S) Gas Limited, trading as OVO Energy, is authorised and regulated by the Financial Conduct Authority under firm reference number 957641 as a credit broker
READ MORESorry to hear that you''re having trouble submitting your latest export or generation readings in to the Feed-In Tariff (FiT) or Smart Export Guarantee (SEG) team.
READ MOREGas meter - 3rd fitting appointment missed. We''ve installed a new gas pipe and now we''re trying to get ovo to fit a meter. They failed to attend on 19 October, 13 November and 14 November. I asked for an emergency appointment on morning of 14 November which they gave me.
READ MORE0 replies. Having installed our solar panels, we applied to receive the OVO Smart energy guarantee payments and sent the requested initial export meter reading on the 12th July, which will be seven weeks ago tomorrow. We were told that we would receive the welcome email within four weeks from receiving this initial meter reading.
READ MOREBest answer by Blastoise186. Hi @abridgway70, It''d just be the ones before the decimal point - in this case the IMP Reading would be 23222. It should automatically
READ MOREGuidance on FIT dispute resolution (Ofgem) If my generation meter has a blank screen, will I receive FIT payments based on estimated readings or another meter reading, such as an inverter reading? The rules around FIT payments, set by energy regulator Ofgem, clearly state that payments should not
READ MOREUnderstand how Feed-in Tariffs work when you generate your own electricity. All about registering for feed-in tariffs, moving home, making payments and more. Your electricity meter will continue to record the electricity you use in the property but it may slow down
READ MOREClick on Account. Choose meter readings. Then pick to give an Electricity or Gas reading. You''ll see a handy Help option if you need support taking your reading. Enter your reading into the box using your phone keypad. Then click send – and you''re done! If you have gas and electricity, follow these steps twice to give both readings.
READ MOREAsk your question to our members - they have the experience you''re looking for: Ask our community. We are new to solar panels and have received only 2
READ MOREPayments for FiT/SEG are managed via the FiT/SEG Team. You can reach them via fits@ovoenergy and seg@ovoenergy . But be advised that not
READ MOREAnswer. Hey @Bevrut, Welcome to the OVO Online Community, I can see Blastoise has given some good advice here, just wanted to add- Alternatively, you can speak to our FiT Team by calling 0330 303 5063 and selecting ''4'' when the IVR instructs you to do so. Hope this helps.
READ MOREI''m still a little confused as our submitted meter read was 16786, and as the meter was new since our last payment I estimated we were due to be paid for 16786kWh of generation. Under the SEG payments we''d be expecting £0.04 multiplied by the meter read, which works out at £671.44.
READ MOREI have an outstanding problem concerning FIT payments for several periods whilst my smart meter was faulty and subsequently replaced. Despite sending
READ MORE4 · SSE paid us up until the meter reading submission date in May 21, and then started paying us again from the meter change date, meaning the generation payments
READ MORESave money today and unlock a world of greener living. Nearly 3 out of 4 customers with a smart meter say it''s helped them be more aware of energy use. Plus, access all our best offers, exclusive smart tariffs and our Charge Anytime add on, at just 3p a mile. And with Power Move, you''ll be rewarded for using energy in a way that''s better
READ MORE1 · After I switched from paying by direct debit to standing order, OVO sent me an email saying I''d defaulted on my account, although payments were being made as usual. As the default notice comes with a threat of legal action, I asked by email for a written explanation of why my account had been placed in default, but haven''t received a reply.
READ MOREYou''ll need your top-up card number handy – this is the 19-digit number on your gas or electricity Pay As You Go top-up card that we sent you. The app lets you track all your
READ MORETop up anytime and anywhere with the OVO Energy Top-up app – or at PayPoint shops (using a payment card or a barcode in the app). You can add £5 to £200 credit, track all
READ MORE