Setting up your new online account? We just need a few more details from you. Please make sure they match your account information.
READ MOREYour account balance works much the same as online banking. As you use gas and electricity, the balance will change. If you have a smart meter, you''ll see your gas and electricity use change regularly as you use it – and your balance will change accordingly. And if you''ve a traditional meter, you''ll only be able to see your daily
READ MOREOVO Energy Top-up app Download the OVO Energy Top-up app from the Apple App Store or Google Play to add credit anytime, anywhere. You''ll need to use your top-up card numbers – this is the 20-digit number on your gas or electricity Pay As You Go top-up card that we sent you. The app also lets you track all your top-ups and save bank
READ MORELog in to your online OVO account. It''s here to make life easier. See your bills, set up Direct Debits, and send meter readings, all from your phone or computer.
READ MOREClick on Account. Choose meter readings. Then pick to give an Electricity or Gas reading. You''ll see a handy Help option if you need support taking your reading. Enter your reading into the box using your phone keypad. Then
READ MORESwitch to OVO today. Together, we can help you cut your energy bills and our collective carbon footprint. Start your solar journey. From £125 a month with 0% interest1. Get a quote. Introducing Charge Anytime. The UK''s cheapest home EV charging. Find out more.
READ MORECheck your top up card is working by inserting your card into the meter. The meter screen should turn on and say "please wait" followed by "£0" on the card (if there''s no credit on the card). If the meter doesn''t turn on this could mean the chip on your card is either dirty or worn.
READ MOREAt OVO, we take the health and wellbeing of our team very seriously. A heartfelt thanks to the people who treat us with respect and kindness. Remember, we''re here to help you – and we won''t stand for abuse of any kind.
READ MOREStill need help? If you have a gas leak, power cut, or Pay As You Go emergency, get emergency help. Get help from OVO Energy about Pay As You Go or prepayment meters. Find out about how to top up your meter, smart meter Pay As You Go meters, and more.
READ MOREThat is my latest bill received in January 2024 and paid at a PayPoint store on 11.January. 2024. I have been in communication with PayPoint regarding this transaction and they have confirmed the transaction took place and is valid. They also said that OVO should be of initiated the "missing payment" protocol to establish where my payment is.
READ MORELog in to your online account. Email or My OVO ID. Password. Log in. New to OVO? Set up account. Reset my password.
READ MOREIf they don''t match up, please get in touch immediately. 2. We''ll email to tell you when we''ve added your supply. 3. If we need you to send your opening meter reading online, we''ll email you again. If you change your mind about adding a new supply, please let us know within 14 days of our first email to avoid paying any exit fees.
READ MOREOVO decided not to inform customers by email that their on-line access had been suspended and have failed to pro-actively keep us informed of when our on-line access will be restored. Despite being assured on multiple occasions that on-line access would be restored by the end of 2023 this is now promised in Q1 2024.
READ MOREWe''ve made a recent change that might help: OVO customers should ideally complete these steps in the web portal (online account) first. Once complete, these details will be copied over and available for use in the OVO App. Request a password reset from the online account login page.
READ MOREClear cache/cookies on browser. Clear cache and app data then uninstall/reinstall the app. Waiting a day for any changes you''ve made to update across all systems. If you''ve followed all of these steps and you''re
READ MOREOVO Energy Ltd, registered office 1 Rivergate Temple Quay Bristol, BS1 6ED, company no. 06890795 registered in England and Wales, VAT No. 100119879. We are a mandatory FIT & SEG licensee OVO (S) Gas Limited, trading as OVO Energy, is authorised and regulated by the Financial Conduct Authority under firm reference number 957641 as a credit
READ MORELet''s get started! Just enter the email address that''s linked to your OVO account. We''ll email you a special link to set your password. Email address. Confirm email address. OVO Portal.
READ MOREClear cache/cookies on browser. Clear cache and app data then uninstall/reinstall the app. Waiting a day for any changes you''ve made to update across all systems. If you''ve followed all of these steps and you''re confident there''s still a login issue with your online account or the OVO App then contact the Support Team.
READ MOREThis information includes the use of categories of cookies, the data controller''s identity, whether the categories of cookies relate to persistent or session cookies, whether your personal data is transferred outside the European Economic Area, and whether the category of cookies is a 1st party or 3rd party (except for Strictly necessary
READ MOREPay by Direct Debit: This is the easiest way to budget your payments as everything is done automatically – month after month after month. Make a card payment:
READ MOREHow to pay my OVO Energy bill. How to send us your gas and electricity meter readings. How to claim a refund when your account is in credit. Ways to get financial support.
READ MORETo add another person''s name to your bills, they''ll need to be made ''Financially Liable'' on the account. You can call us all on 0330 303 5063, from Monday to Friday, 9am-5pm. For this, we''ll need verbal confirmation from both people - so make sure they''re with you when you call. You can also email us at hello@ovoenergy .
READ MOREInclusion of all gender and sexually diverse people is an important value of clinique ovo. We are continuously striving to create an environment of compassionate belonging where all of the LGBTQ2SIA+ community are supported, valued and respected. The clinique ovo is located in unceded Indigenous territory.
READ MOREIf you''d prefer to arrange the payment directly with your bank, here are OVOs bank details: Bank: BARCLAYS Account name: OVO ENERGY LTD Receipts Sort code: 20-00-00 Account number: 83683249 It''s important that you include as a reference your OVO account number and postcode so the payment will end up in the right place.
READ MOREThe app lets you track all your top-ups, check your balance and save bank cards to make the process easier. You can also set up a monthly top up in the app. In store Go to any PayPoint or Payzone shop, or Post Office with your top-up card(s), or the barcode(s) in your OVO Energy Top-up app. - Find your nearest PayPoint shop
READ MOREManage your payments. Download your latest monthly statements. Usage. The drop-down menu lets you access your Yearly or Monthly energy use. Yearly usage lets you: See
READ MORE> Pay Anything & Everything! Use OVO to pay across our 500.000+ retail merchants, airtime, bills, parking, for all your services in Grab, and for all purchases in Tokopedia. >
READ MOREKeeping your information safe and secure. What to do if the account holder passes away. How your account balance works. Adding an additional gas or electricity supply to your account. Help with your account. Support if you''re deaf or have hearing loss. Troubleshooting tips for online accounts.
READ MORE33 replies. 3 months ago. Emmanuelle_OVO wrote: Hey @Hadders52, The timeframe for a refund is up to 10 working days, if you don''t get your refund within that time please pop back and I''ll get Forum_Support to look into it. My initial request, by email as I have no access to my online account, was on the 1st March.
READ MOREPaying my energy bill via a bank transfer. To pay your bill, you can also make a transfer from your bank account to ours. Our bank account number is 83683249 and sort code
READ MORESurely creating a new account is the best option, when we have been waiting almost a year for online access to be restored. It was bad enough to be told that access would be available by the end of 2023, but now almost 2 months in, there is no definitive update and people are mentioning September. Userlevel 7.
READ MORE